Troubleshooting
1. Printer does not print after ink refill:
a. Inject air using the supplied syringe through
the top air vent to prime and clean the nozzles. A small amount of ink
should come out. If ink does not come out, then perform step (1b).
b. Fill a dish with warm water to about 1/4"
and soak the nozzles for about 1 hour. Prime and clean the nozzles using
the procedure outlined in step (1a). Clean any foreign matter from the
nozzles using a soft tissue.
c. Reinstall the cartridge and try to print again.
2. White streaks in the print out:
a. Place the cartridge nozzle down on a soft
tissue and allow a small amount of ink to come out. Wait 2 minutes and
wipe away any foreign material on the nozzles. Reinstall the cartridge
in the printer.
3. Ink continuously flows from the nozzle:
a. Check to ensure the green rubber stopper is
completely seated in the refill hole.
b. If ink still flows from the nozzle, this is
an indication that the bag inside the cartridge has been damaged. The cartridge
may still be used temporarily by covering the air vent at the top with
scotch tape. It is advisable to purchase a new cartridge at this point.
4. Poor print quality:
a. Clean ink and foreign matter from the nozzle
using a soft tissue. Reinstall and compare the printout before and after
this cleaning.
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Should I Print With My Old Cartridge
Until it's Dry?
NO! An inkjet printer works by heating a very
small amount of ink, which is the jetted onto the paper. The ink cools
the resistors used to heat the ink. If there is no ink, the resistors overheat
and are subject to burnout. This shortens the life of the print head, so
at your first sign of running out of ink, such as broken lines or color
changes, stop printing and either refill your cartridge or change to one
you've already refilled.
Try to not let the cartridge dry out when pulling
out of the printer. Store it in an air tight container such as a zip lock
bag. If left exposed to the air, it will tend to dry out and make refilling
more difficult. Of course you've noticed all new cartridges come sealed
in an air tight package.
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Is it Easy to Refill?
Most adults, all teenagers, and nearly all children
are able to refill easily. Reading ability is required. But seriously,
our simple, step by step, fully illustrated instructions guide the user
through the process quickly. Keep in mind, however, you're dealing with
INK, so take some simple precautions to prevent an accident from becoming
a disaster.
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What
if I Have A Problem?
Our kit returns are extremely rare and we have
not had a kit returned as a result of a kit not working. A considerable
amount of time, effort and money has been devoted to developing the absolute
best refill methods and testing them for each and every printer. We won't
offer a kit that does not have the "bugs" worked out ..100% guaranteed.
RHN Technology feels that there is very little
chance that any problems will arise; but, if they should, technical assistance
is always available to our valued customers
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How Many
Times Can I Refill My Cartridge Before it Wears Out?
Realistically, we don't know, only time will
tell. maybe, under ideal conditions 20 times or more. There will come a
time when you will notice the quality of the print deteriorating. This
is usually evidenced by the printer streaking or incomplete ink coverage
even after you have done the head cleaning procedures as instructed with
your type of printer. Those of you that have print heads separate from
the cartridges may find that the cartridges are still working fine, while
the print head needs replaced.
Once you have used your cartridge to the fullest,
you will have the satisfaction of knowing you've done your part for the
ecology and saved a considerable amount of money, not to mention the time
that you save by not needing to run to the store every time you need to
finish a printing project and find yourself running out of ink.
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Are All of
Your Products Guaranteed?
YES! RHN Technology guarantees all of our products.
If your inkjet refill kit, (or whatever you buy from us) doesn't work as
we stated it would after carefully following directions, return it immediately,
and we will refund your purchase amount or credit you toward another purchase.
Our goal is to supply you with the best possible products and help you
save $$$$ on your printing costs. We do not make any guarantees or warrantees
regarding your printer. There is no reason why our kits would ever cause
any damage to your printer.
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Will
Your Ink Void My Warranty?
The manufacturers and sales outlets are doing
their best to discourage refilling. The replacement cartridge business
is HUGE and very profitable for them. Despite all their various claims,
I don't know of one single case where the manufacture voided a warranty
due to refilling, Besides, as a practical matter, how would they ever know
if you didn't tell them?
Bottom line is simply this. We have an excellent
product at a very reasonable price which WILL save you a lot of money and
inconvenience. We stand behind our refill kits and inks with our full refund
price guarantee. If you're not satisfied, send the kit back to us (in good
condition) and unused ink back to us at your expense and we'll send your
check the day we receive the return. The most you have to lose is a little
of your time..we're out the same.
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